Support

We're a small team and we read every message.

Email [email protected] and we'll help you out. Including your role (host or Cleaning Pro) and the property or turnover in question helps us answer faster.

Common questions

How do I connect with my cleaner (or host)?

Two ways. Either person can share an invite link that connects you with one tap, or you can enter the other person's handle in the app. A handle is 8 characters, for example K2PMBTAK. Open BowReady, go to your connections, and enter it to send a request.

An invite link didn't open the app.

Install BowReady first, then tap the same invite link again, it will finish the connection. If the link still won't open, just use the person's handle instead, which always works.

How do I add my booking calendar?

In your property, add the calendar's iCal export link. In Airbnb it is under Listings, then Availability, then Connect calendars, then Export calendar. In Vrbo it is under Calendar, then Import/Export. On another channel, look for the Export, iCal, or Sync option. Copy the link that ends in .ics; the listing page itself is not the calendar link. BowReady re-checks it about once an hour and creates one turnover per checkout, even if the same checkout shows up on more than one calendar.

Not seeing a turnover yet?

Give it a little time. BowReady re-checks your calendars about once an hour, so a booking you just made can take an hour or two to appear as a turnover. Also check that the calendar is attached to the property and that the link you pasted ends in .ics, not the listing page.

What if my cleaner never replies?

The job stays at the top of your day until someone accepts it, and you both get the 24-hour and 2-hour reminders. If they decline and you have named a backup, the same job goes to the backup and you hear that it changed hands.

Why didn't a reminder arrive?

Make sure notifications are enabled for BowReady in your device settings. Reminders are sent on assignment, the day before, and shortly before each deadline, in the property's local time. New jobs, changes, and reminders come as push notifications, not email; we only email you about your account, like your sign-in code or a password reset.

How do I delete my account?

You can delete your account from within the app, in your account settings. This removes your profile and associated data. You can also email us to request deletion.

Before you start

Do I need to replace my PMS or channel manager?

No. Keep your PMS or channel manager: Hostaway, Guesty, Hospitable, OwnerRez, and the like.

• Reads the iCal your PMS already publishes
• Never writes to your calendars
• Does not take bookings, set prices, or message guests
• Adds the cleaner, the deadline, the reminders, and a backup

How do reminders work?

Sent from our server, never scheduled on the phone, so a change can cancel them.

• On assignment. Per property: when the checkout appears, or a set number of days before
• 24 hours before the deadline. Fixed
• 2 hours before the deadline. Fixed
• Property-local time, always

Move or cancel a booking and the stale reminders cancel themselves.

Can I share a property with a co-host or business partner?

Yes, as a Viewer or a Manager. Both see the schedule and the alerts.

• A Viewer watches
• A Manager also assigns, reschedules and settles up

Do I need a cleaning marketplace?

Only if you do not have a cleaner. If you already work with someone, BowReady schedules them and takes nothing per clean.

If you do not, BowReady can show you Cleaning Pros whose declared service area reaches your property, and you ask one to connect. Nothing is ranked, nobody is vouched for, and BowReady never handles the payment. Find a Cleaning Pro.

Still stuck?

Write to [email protected] and we'll get back to you.